Article by Materahub

The Americans call him the Chief Happiness Officer, and he is one of the corporate figures who deal with human resources, i.e. employees. It is an evolution of the traditional HR manager and in particular, as the name suggests, it deals with their satisfaction and well-being, since it is now known that happier employees are more motivated and productive employees.

Offices are often sad and boring places already in their structure: anonymous desks, all the same, little space for customization, little color. In offices, especially when it comes to companies of a certain size, tensions are frequent: competitiveness among colleagues that produces divisions and little collaboration; pressing deadlines and work rhythms; superiors with whom it is difficult to communicate; rigidity of roles and hierarchies; few opportunities to work in unstructured and creative teams.

It is important to keep a good atmosphere at the workplace and the role of the Happiness Manager can be really important. His goal is to make the workplace a happy place, where people always feel at ease, appreciated, understood, valued and motivated. The office should have a good atmosphere and be a place where every morning a person is happy to go. For a company, having happy employees means retaining their talents, making them more involved in the company’s mission, increase the production and satisfaction. In short, the most a company can expect from an employee is that he or she cares about the company as if it were his or her own, that he or she is truly satisfied and proud to work there.


The happiness manager is basically a human resources manager, evolved according to the most modern principles of organization and business psychology and community management. It is a rapidly growing profession. To undertake this career, the path is not always linear (i.e. from that school/university to that job) but is defined as you go along, based on personal attitudes and experiences. The most linear path is represented by the three-year degree in organization and management of human resources, not widespread but present in several Italian universities. But they are indicated also graduations in various ways similar to the topic in various aspects, beginning from courses of degree type Psychology, economic-business Sciences; Jurisprudence, Sciences of the communication; Management of Enterprise.

The degree course can be flanked or followed by specializations, certifications, masters, of which there is an abundant choice, depending on the shortcomings that everyone feels they have with respect to what are the functions of the CHO and his initial aptitudes. The difference, however, in the human resources sector, as it has evolved today is made by personal attitudes. Of course, good organizational skills and decision-making ability are necessary, but above all, ease in human relations and excellent listening and communication skills. In a word, the skill that is probably most required to become a high-level manager of happiness is empathy, that is, the ability to understand the state of mind of others, a sensitivity that goes beyond words and that allows you to establish a relationship of trust and understanding with other people.